Dear All
They are one of the people we most rely on when in trouble the Scottish Ambulance Service.
Trouble is that complaints against the Scottish Ambulance Service increased by one third in a year according official figures released.
Such a dramatic rise in complaints is a serious concern because the importance that this service has to the public.
The service does about two million journeys a year which is a staggering amount of trips.
Complaints lodged have been recorded at 477 in 2009-10, a sharp rise compared with 356 over the previous year
Any complaint however is no laughing matter for the families and people concerned and there must be more proactive action to drive the figure of 11,644 back downwards.
The Labour Party will make health a key election battle ground in the Holyrood 2011 election as one of the ‘big three’ that all political parties target, the others being education and jobs.
Liberal Democrat public health spokesman Jamie Stone MSP said:
"Complaints in the NHS fell last year so it is deeply concerning they are on the way up again”.
A Scottish Government spokeswoman said:
"We have been advised that the Scottish Ambulance Service has recently reviewed their complaints procedures, and in doing so it became clear that complaints raised and resolved at a local divisional level were not always being formally recorded. The SAS believe it is important for all complaints, comments and commendations to be formally recorded and this has seen a resulting increase in the number of issues recorded as complaints."
This is one area which needs to be addressed because the Labour Party and Jackie Baillie have a track record of exploiting the grief of relatives for cheap political capital.
I have to say I am disappointed that the SAS has slipped back when other services have achieved so much better in terms of performance.
Yours sincerely
George Laird
The Campaign for Human Rights at Glasgow University
They are one of the people we most rely on when in trouble the Scottish Ambulance Service.
Trouble is that complaints against the Scottish Ambulance Service increased by one third in a year according official figures released.
Such a dramatic rise in complaints is a serious concern because the importance that this service has to the public.
The service does about two million journeys a year which is a staggering amount of trips.
Complaints lodged have been recorded at 477 in 2009-10, a sharp rise compared with 356 over the previous year
Any complaint however is no laughing matter for the families and people concerned and there must be more proactive action to drive the figure of 11,644 back downwards.
The Labour Party will make health a key election battle ground in the Holyrood 2011 election as one of the ‘big three’ that all political parties target, the others being education and jobs.
Liberal Democrat public health spokesman Jamie Stone MSP said:
"Complaints in the NHS fell last year so it is deeply concerning they are on the way up again”.
A Scottish Government spokeswoman said:
"We have been advised that the Scottish Ambulance Service has recently reviewed their complaints procedures, and in doing so it became clear that complaints raised and resolved at a local divisional level were not always being formally recorded. The SAS believe it is important for all complaints, comments and commendations to be formally recorded and this has seen a resulting increase in the number of issues recorded as complaints."
This is one area which needs to be addressed because the Labour Party and Jackie Baillie have a track record of exploiting the grief of relatives for cheap political capital.
I have to say I am disappointed that the SAS has slipped back when other services have achieved so much better in terms of performance.
Yours sincerely
George Laird
The Campaign for Human Rights at Glasgow University
1 comment:
most of the complaints to the ambulance service are brshed under the carpet to prevent form filling and investigations
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